Return Policy
Effective Date: 1/1/2026
1. Overview
At Artificial Funeral Flowers, we want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items according to the terms outlined in this Return Policy.
2. Non-Returnable Items
All of our items are made to order and therefore, cannot be returned unless required by law:
3. Refunds
Refunds will only be issued if we have not started making the product at the time of request. We will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method.
- Processing times may vary depending on your financial institution.
4. Exchanges
We will replace items only if they are defective, damaged, or incorrect. To request an exchange, please contact us at:
Email: cs@artificialfuneralflowers.com
5. Damaged or Defective Products
If you receive a damaged or defective item, please contact us within [7] days of delivery. Include:
- Order number
- Description of the issue
- Photos of the damaged product and packaging
We will review the claim and provide instructions for replacement or refund.
6. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error.
- We recommend using a trackable shipping service.
- We are not responsible for items lost during return transit.
Return Address:
Artificial Funeral Flowers
21091 Cimmaron Lane
Trabuco Canyon, CA 92679
7. Order Cancellations
Orders can only be cancelled if the request has been submitted before we start making the product.
8. Contact Us
If you have questions about this Return Policy, please contact us:
Artificial Funeral Flowers
Email: cs@artificialfuneralflowers.com
Website: https://artificialfuneralflowers.com/contact-us/
Thank you for shopping with Artificial Funeral Flowers. We appreciate your business and strive to provide excellent customer service.